StubHub UK drip-pricing refund (CMA enforcement)
The CMA fined StubHub UK £889,200 and ordered automatic refunds of hidden delivery/service fees (averaging ~£10-11/transaction) to over 51,000 customers, under new DMCC Act consumer-enforcement powers.
- Claim window
- No claim or deadline — CMA states affected customers do not need to take any action; StubHub UK contacts and automatically repays the card used for the purchase.
- No claim or deadline — CMA states affected customers do not need to take any action; StubHub UK contacts and automatically repays the card used for the purchase.
- Estimated payout
- ~GBP 11 typical
- Automatic refund of the hidden delivery/service fee per transaction, averaging roughly £10-11; total refund pool £590,000+ across 51,350 customers.
- Estimated affected population
- 51,350 customers
Eligibility
- Bought tickets via StubHub UK between April 6 and December 7, 2025, and were charged undisclosed delivery/service fees added at checkout
Official sources
- CMA orders StubHub UK to refund customers over hidden feesSource kind: regulatorSource last checked: 20 July 2026
Fetched directly today: confirms £889,200 fine, £590,000+ refund pool, 51,350 customers, automatic refund to card used, no consumer action required.
Verification note
Directly fetched gov.uk on 2026-07-20; this is a CMA-ordered automatic refund with no separate third-party claims administrator and no dispute affecting its validity was found.
This is informational routing only, not legal advice, not a guarantee of eligibility or payout, and not an automatic submission on your behalf. Compens.ai does not represent you in this matter. Always confirm current details directly with the official source or claims administrator linked above before acting.